Refund & Cancellation Policy
Last reviewed: July 2026
We want Mellowa to genuinely help. This policy explains how the free trial, cancellations and refunds work.
Free sample and 3-day trial
One free sample day plan is available without a payment method. Every new subscription then starts with a free trial of 3 days when you choose a plan at checkout. You will not be charged during the trial. If you cancel before the trial ends, you pay nothing.
Cancelling
You can cancel any time from your billing settings. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for.
Refunds
Because a free trial lets you evaluate Mellowa before paying, subscription payments are generally non-refundable once a billing period has started. If you were charged in error, or something clearly went wrong, contact us within 14 days and we will review your case fairly.
Where required by applicable consumer law (for example a statutory withdrawal right), those rights always apply in addition to this policy.
How to request
Email support@mellowa.app with the email on your account. We aim to reply within a few business days.